Refund Policy

At AV Vents, we want to ensure that you are 100% happy with your purchase.  

•           If you have technical or sales queries, do not hesitate to contact us. 

•           If you feel the product(s) you purchased does/do not fit your requirements, we want to make things right.s 

Our policy offers a full refund within 30 days of your date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly. 

avvents.com and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time. 

Requesting a Refund

To request a refund:

  1. Go to avvents.com > My Account > Orders
  2. Make note of the order number of the product you want to refund.
  3. Contact us at info@avvents.com and include the order number in the subject line.

Once we’ve had a chance to review the request, we will be in touch about the refund process.